Interiors By Mida customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in using personal information where it is necessary to operate and improve our business, communicate effectively with customers and potential customers, respond to enquiries, prepare quotations, manage projects and provide our services. Using this information benefits both our business and our customers by allowing us to provide an efficient, personalised and reliable service, maintain appropriate records and respond to customer needs. We only use personal information where we believe this use is reasonable and would be expected in the context of our relationship with you. We consider the potential impact on your privacy and do not use personal information where our interests are outweighed by your rights and interests. We also limit the information we collect and use to what is necessary for the relevant purpose.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
We only keep personal information for as long as necessary for the purpose it was collected and to meet our legal, accounting and tax obligations.
As a general guide:
Customer, project and financial records – retained for up to 6 years after the end of our relationship with you.
Enquiries and quotations that do not proceed – retained for up to 2 years after our last contact.
Supplier and subcontractor records – retained for up to 6 years where required for business, accounting or legal purposes.
Marketing information – retained until you unsubscribe, withdraw your consent or object to receiving marketing communications.
We may retain information for longer where required by law or where necessary to establish, exercise or defend a legal claim. Information that is no longer required will be securely deleted or anonymised.
Who we share information with
Others we share personal information with
- Other relevant third parties:
- We may share relevant personal information with trusted subcontractors, tradespeople and suppliers who are involved in delivering your project.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@interiorsbymida.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint